focus-contact-center

telecom / cable

Focus Telecom is a European software developer specializing in business communication & automation. We provide the following solutions

CONTACT CENTER - multichannel platform for communication with clients, perfect for telemarketing and customer support. It provides effective execution of sales processes and flow of information in an organization, thanks to such tools as: call recording, agent monitoring, call statistics etc. It possesses innovative solutions enabling maximization of effectiveness in phone services, which relate directly to an increase in sales numbers. It also integrates all channels into one database of information from phone calls, e-mails, web forms, fax etc.

TELECONFERENCING - audio, video and collective work on documents. It enables effective communication between distanced co-workers, clients or business partners.

BUSINESS PHONE SYSTEM - virtual multiline telephone system which connects telephone extensions of a company to outside public telephone network as well as to mobile networks.

INTERACTIVE VOICE RESPONSE (IVR) - system directing customers to dedicated company departments through use of voice recordings and customers' keypads.

Solutions offered by Focus Telecom are based on cloud computing technology, which allows e.g. remote access to services, which is provided in a unified, technologically advanced ICT framework. This model and approach to business allow users to drop the costs of buying and maintaining expensive hardware and dedicated software.

Focus Telecom is one of the fastest developing technologically innovative companies in Central and Eastern Europe, awarded twice by Deloitte.

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